At Bika99, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document clearly explains what data we collect, how it is used, who can access it, and the full rights you have as a Malaysian player to control your own personal information.
Six core principles that underpin how Bika99 protects every member's personal data.
Bika99 is fully compliant with Malaysia's Personal Data Protection Act (PDPA) 2010. All collection, storage, and use of our members' personal data is carried out in accordance with Malaysian legal requirements. You can rest assured — your data is managed on a proper legal footing.
All data transmitted between your device and Bika99's servers — including login credentials, transaction details, and personal data — is protected by 256-bit SSL encryption. This means that even if someone attempts to intercept the data in transit, it cannot be read without the correct decryption key.
Bika99 has never and will never sell or transfer your personal data to any third party for marketing purposes without your explicit consent. Information you provide to Bika99 is used solely for platform operations and the purposes stated in this policy.
Bika99 only collects data that is genuinely necessary for platform operations — a Malaysian phone number, payment information, and gaming history. We do not collect sensitive data unrelated to your use of the platform. This principle of data minimisation is central to how we operate.
As a Bika99 member, you have the full right to access, correct, or request the deletion of your personal data in accordance with Malaysia's PDPA. Data-related requests will be processed within 14 business days. You may also withdraw consent for any use of your data at any time.
Bika99's data security systems undergo regular audits by our internal security team as well as independent external reviews. Any vulnerabilities identified are addressed immediately. Bika99 also maintains detailed data access logs to ensure no unauthorised use of data occurs within our organisation.
By registering and using the Bika99 platform, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the Bika99 platform. For any privacy-related enquiries, contact us at support@bika99.run.
This Privacy Policy is issued by Bika99 ("we", "Platform") and applies to all individuals who use the Bika99 online casino platform at bika99.run, including registered players, users browsing the platform without an account, and any party that interacts with Bika99's services.
Bika99 is the data controller for your personal data. In this capacity, we determine the purposes and means of processing your personal data in accordance with the provisions of Malaysia's Personal Data Protection Act (PDPA) 2010. We take this responsibility seriously and are committed to managing your data with full integrity and transparency.
This Privacy Policy explains in detail:
Bika99 collects two main categories of data: information you provide directly and information collected automatically while you use the platform.
Data you provide directly:
Data collected automatically:
| Data Type | Description | Purpose of Collection |
|---|---|---|
| Device data | Device type, operating system, phone model | Platform optimisation |
| Browser data | Browser type, version, and language settings | Compatibility & user experience |
| IP address | IP address at login and during gameplay | Security & fraud prevention |
| Game session data | Games played, bets placed, results, session duration | Game records & audit |
| Cookie data | Session cookies, preference cookies, analytics cookies | Platform functionality & analytics |
| Activity logs | Logins, logouts, account changes | Account security |
Bika99 uses your personal data for the following purposes, all of which have a valid legal basis under Malaysia's PDPA:
Bika99 does not use your personal data for any purpose beyond those stated above without first obtaining fresh consent from you.
Bika99 does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in the normal course of platform operations, there are situations where your data may need to be shared with certain parties:
Data security is Bika99's top priority. We invest seriously in security technology and procedures to ensure your personal data stays protected. Here are the key measures we have in place:
All data transmitted between your device and Bika99's servers is encrypted using 256-bit TLS/SSL — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB.
Data stored on Bika99's servers is encrypted at rest. Database access is restricted to authorised personnel only, and every access is recorded in a secure audit log.
Bika99's systems are continuously monitored to detect any suspicious activity, intrusion attempts, or unauthorised access. Any security incidents that are identified will be addressed immediately by our technical team.
Bika99's security systems undergo regular audits and penetration testing to identify and address vulnerabilities before they can be exploited by malicious parties.
While Bika99 takes all reasonable security measures, no system is 100% immune to cyber threats. We encourage you to take precautions on your end as well — use a strong password, do not share your login credentials, and contact us immediately if you suspect any unauthorised activity on your Bika99 account.
Bika99 retains your personal data only for as long as necessary for the purposes stated in this policy, or for as long as required by applicable Malaysian law. The following is the general data retention schedule we adhere to:
Once data is no longer needed and the minimum retention period has passed, Bika99 will securely dispose of or delete it using methods that ensure the data cannot be recovered.
Bika99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our platform.
We use three types of cookies:
You can manage cookie usage through your web browser settings. Most modern browsers — including Chrome, Firefox, and Safari on Android and iPhone — allow you to delete existing cookies and block new ones. Please note, however, that disabling essential cookies may affect the functionality of the Bika99 platform.
As a Bika99 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. All requests relating to these rights will be processed within 14 business days from the date of receipt.
The Bika99 platform is exclusively for individuals aged 18 and above. Bika99 does not knowingly collect, process, or store personal data of individuals under the age of 18.
Measures Bika99 takes to protect minors:
Bika99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, updates to applicable Malaysian law, or improvements in the way we protect player data.
When significant changes are made to this Privacy Policy:
It is your responsibility to review this Privacy Policy page periodically. Continued use of the Bika99 platform after any updates are published will be considered your acceptance of the revised policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Bika99 handles your personal data, please contact us through the following channels:
Bika99's customer support team operates 24 hours a day, 7 days a week including all Malaysian public holidays, and provides support in Bahasa Melayu. Data rights requests under Malaysia's PDPA will be processed within 14 business days from the date of receipt.
If you are not satisfied with our response to any privacy-related concern, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia in accordance with the procedures set out by that authority.
Under Malaysia's PDPA, you have six key rights in relation to your personal data held by Bika99.
You have the right to know what personal data Bika99 holds about you and to request a copy of it. Submit your data access request to support@bika99.run with the subject line "Data Access Request". We will process your request within 14 business days.
If you find that personal data held by Bika99 is inaccurate or out of date, you have the right to request a correction. This includes your name, phone number, and Malaysian bank account details associated with your Bika99 account.
Under certain circumstances, you have the right to request that Bika99 delete your personal data. Please note that this right is subject to our legal retention obligations — data required for compliance with Malaysian law cannot be deleted before the minimum retention period has elapsed.
You have the right to object to the processing of your personal data for specific purposes — in particular for direct marketing. You may withdraw your consent to the use of your data for marketing purposes at any time without affecting your access to the Bika99 platform.
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider should you choose to do so. Data portability requests are processed within 14 business days.
In certain circumstances — such as when you dispute the accuracy of your data or during an investigation into unauthorised use — you have the right to request that Bika99 temporarily restrict the processing of your data until the matter in dispute has been resolved.
To exercise any of the rights above, contact us at support@bika99.run with the subject line "PDPA Rights Request".
When you register with Bika99, you are entrusting us with fairly sensitive information — your Malaysian phone number, bank account details, and financial transaction history. We understand that this trust is not given freely. It has to be earned through action, not just words on paper.
Data privacy is a serious matter in the online gaming industry. Players should be cautious of platforms that lack a clear privacy policy, sell data to third-party advertisers, or fail to use proper encryption to protect players' financial information. Bika99 understands these concerns, which is why we have made significant investments in our data security infrastructure.
Deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX involve sensitive financial information. Every transaction on Bika99 is processed through fully encrypted channels, and we never store your full card number or e-wallet password — we only receive confirmation that the transaction has been successfully processed by the payment provider.
As an informed Malaysian player, you have the right to know how your data is used. Bika99 is committed to maintaining full transparency on this matter. If anything in this Privacy Policy is unclear or you would like further clarification, do not hesitate to reach out to our support team in Bahasa Melayu — we are here to help.
All of Bika99's data operations are conducted in accordance with the Malaysian Personal Data Protection Act (PDPA) 2010, which enforces data protection standards for all organisations that process the personal data of Malaysian individuals.
Bika99 has never sold player data to advertisers or third-party marketing companies. Your information will not be used for targeted advertising outside the Bika99 platform.
You may opt out of all marketing communications from Bika99 at any time by contacting our customer support. Opting out will not affect your access to the platform or Bika99's core services.
Once data is no longer needed and the minimum statutory retention period has elapsed, Bika99 disposes of that data using industry-approved methods to ensure it cannot be recovered by any party.
Answers to the most frequently asked questions about privacy and data security at Bika99.
Read Bika99's full policy documents to gain a thorough understanding of your rights and protections as a member.
The complete agreement between you and Bika99 — covering registration terms, deposits, withdrawals, bonuses, and game rules.
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Read MoreGet to know Bika99 — our platform story, mission, core values, and commitment to Malaysian players.
Read MoreAnswers to the most frequently asked questions from Bika99 players about accounts, games, deposits, and withdrawals.
Read MoreWith 256-bit SSL encryption, full compliance with Malaysia's PDPA, and a transparent privacy policy, you can enjoy over 3,200 games at Bika99 with complete confidence that your personal information is always protected.
For individuals aged 18 and above only. Please gamble responsibly.